Returns (Online Sales Only)
The following terms and conditions relate to purchases made with us via our online shop only. Purchases made at our shop in Ipswich may be subject to different terms and conditions. Please see in store for exact details.
If you are not completely satisfied with your purchase or should they be faulty, we will offer a full refund or replacement within 14 days on wigs and hairpieces, subject to the following conditions:
- Notification must be made to Frobishers immediately via telephone or e-mail informing us of the issue and your intent to return the item.
- Goods must be returned to Frobishers within 14 days of your notification. Items received outside of this period may not be refunded.
- Goods must be returned in the same perfect condition that they were dispatched in. All wigs and hairpieces are fully inspected prior to dispatch and will be re-inspected upon arrival. Items must not have been worn or altered. This includes brushing, cutting, re-styling, or colouring of any kind. The item must not contain any additional foreign odours, such as perfume, hairspray, tobacco, or body odour. Refunds cannot be given if these conditions are not followed.
- Items must be returned in their original packaging and have all of their tags and labels still attached.
- We recommend that items are returned using a tracked delivery service. Items not received cannot be refunded. There are no refunds on the costs for postage and packaging.
- Refunds may take up to 14 working days to process. We are unable to offer re-funds on any aftercare products.
Packaging
Your new wig or hairpiece will be delivered to you either in the manufactures presentation box or in a sealed polythene bag. We transport all wigs inside out allowing them to retain their style and shape.
The packaging will be plain and discrete, containing only the delivery address and a small return address.
Delivery
On all items dispatched in the UK, we use the “Royal Mail signed for” service. All items are sent using First Class. First class – aims to deliver your parcel the next working day. The cost of 1st Class is £5.95. All orders over £150 are free delivery.
We will aim to process all orders within 1-2 working days of the order and dispatch them within 5-7 days. If items are temporarily out of stock or there is an unexpected delay with our supplier, we will inform you immediately and provide an estimated delivery date. You will be informed once items have been dispatched.
This service provides us with a tracking facility and will require a signature upon delivery at your stated address. Where a signature is not received, a card will be left informing where and when you can collect your parcel. It will be held for up to 18 days before being returned back to us. Parcels not collected within this timescale will be re-delivered at the customer’s expense.
