Wigs for cancer patients and hair loss

Frobishers has been a supplier to the NHS for over 20 years, providing wigs for cancer patients and those suffering from hair loss, such as Alopecia.  We work closely with NHS trusts ensuring that patients get the very best service in a professional and friendly manner.  This takes a variety of forms from running weekly wig clinics at hospitals, private consultations conducted at our shop, use of our online shop, and in some cases home visits to those who can’t make it to us.

We provide high quality wigs from a wide range of leading labels for both Synthetic wigs and Human Hair wigs.

Using your NHS Prescription

Each NHS trust has slightly different guidelines on the use of prescription used for wig supply. In some cases you are able to use your prescription against a wide range of leading labels. All of our wigs are available to you, although you may be required to pay the difference of cost.

We are currently an approved supplier to:

  • Norfolk & Norwich University Hospital –   for patients undergoing treatment from NNUH, we operate a weekly wig clinic located within the Big C centre, which is located within the hospital grounds. Please note that this service is not run by the Big C – for all enquiries relating this service please contact either the Norfolk & Norwich University hospital trust or ourselves direct.  
  • Ipswich Hospital –  for patients undergoing treatment at Ipswich, our services are obtained via our shop.
  • Colchester Hospital
  • West Suffolk Hospital
  • James Paget Hospital.

Claiming VAT Exemption

If you are chronically sick or disabled and the goods provided are for domestic and personal use, then you may be eligible for relief from Value Added Tax (VAT), under group 14 of the Zero rated schedule to Finance Act 1972.

This applies mainly to customers who need wigs and hairpieces for medical needs, ie, alopecia, hair loss, etc. The VAT relief can only be claimed against wigs and hairpieces and not against any headwear, accessories or aftercare products.

In order to apply for VAT exemption, each customer must complete a “VAT exemption form” VAT Exemption Form. This is a signed personal declaration stating that you are eligible and comply with the specific terms and conditions.

Copies of the VAT exemption form are available to download from our website or are available in our Ipswich shop.

Purchasing in our Ipswich shop:

If you purchasing at our Ipswich shop, the VAT exemption form is completed at the point of sale and the current value of VAT deducted from the purchase price.

Purchasing online:

If you purchasing online, once you have chosen your wig and proceeded to the checkout, you will need to tick the “VAT exemption box” to obtain VAT relief. You will then be required to download the VAT exemption form, print off and complete a hard copy in full. This must be returned to: Frobishers, Jarman House, 2-4 Northgate Street, Ipswich, Suffolk. IP1 3BZ. It must be signed by the actual person who is claiming VAT relief.

Once we have received your VAT Exemption form we will refund the eligible VAT amount. Please note that we cannot proceed with the order until we have confirmation of the VAT exemption and receipt of the form.