Delivery

We use the “Royal Mail UK Confirmed” service for all items dispatched in the UK. All items are sent first class – which aims to deliver your parcel the next working day after we have dispatched it.

This service provides us with a tracking facility and will require a signature upon delivery at your stated address. Where a signature is not received, a card will be left informing where and when you can collect your parcel. It will be held for up to 18 days before being returned back to us. Parcels not collected within this timescale will be re-delivered at the customer’s expense.

Packaging 

Your new wig or hairpiece will be delivered to you either in the manufactures presentation box or in a sealed polythene bag. We transport all wigs inside out allowing them to retain their style and shape.

The packaging will be plain and discrete, containing only the delivery address and a small return address.

Online Orders

Once you have placed an order we will provide an order confirmation to the e-mail address supplied. A contact telephone number is also required just in case we need to discuss any immediate issues with your order.

We will aim to process all orders within 1-2 working days of the order and dispatch them within 5-7 days. If items are temporarily out of stock or there is an unexpected delay with our supplier, we will inform you immediately and provide an estimated delivery date. You will be informed once items have been dispatched.

We reserve the right to query and refuse multiple orders and orders to customers who consistently return items.

Online Postage Rates

Carrier

Service

Charge

Description

 Royal MailRoyal Mail UK Confirmed – 1st ClassUK Confirmed – 1st ClassOrders under £150 = £3.49

Orders over £150 =

Free

Signed for 1st Class, aims to deliver your parcel the next working day after dispatch.